Station Services

Service plans give you everything you need to offer electric vehicle charging

ChargePoint® service plans provide flexible tools to set up services and fees exactly as you want them, automated payment processing, and rich data to track ongoing success. When you buy each ChargePoint station, you purchase an annual subscription to the ChargePoint service plan that is right for your needs.

The ChargePoint service plans are used to manage ChargePoint stations from Coulomb Technologies and from other manufacturers who've built compatible stations.

Your stations are monitored continuously

ChargePoint Network continuously monitors your stations and automatically sends an alarm to the ChargePoint Services team in the event there is a problem with a charging station. Drivers can also elect to receive an email or text message alert in the event of charging problems.

Remote servicing corrects problems quickly

The ChargePoint Services team can remotely diagnose and correct issues with charging stations, quickly fixing problems. A station can be re-set, or a charging session started or stopped without driving to the station's location.

Know the status of all your stations, all the time

You can see the real-time status of all of your stations at any time. A station that is experiencing an issue will be highlighted on your map, so you can see at a glance if there are any problems with your stations.

Your stations stay up to date

Non-disruptive, over-the-air software upgrades keep your ChargePoint stations updated with the latest capabilities. Your stations will get updated regularly without disruption to service, and without the need to involve your IT people. Your entire end-to-end system stays up to date, and you get the rapid evolution of a cloud-based solution.